SALON POLICIES

THE PLACE. POLICIES

Please familiarize all policies prior to booking your hair service. I'm extremely common sense when it comes to time and courtesy. As much as I am flexible and understanding, these policies help protect my business and show a mutual level of respect at the salon. Your time and business are truly valued. Thank you understanding and for helping my business run smoothly and efficiently!

CANCELLATIONS

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If you need to cancel or reschedule your hair appointment, please notify your stylist 48 hours prior. Clients are allowed one "pass" per year due to any unforeseen circumstance; sick, kids are sick, work crisis, etc. After this "pass" has been used, it cannot be used again during that calendar year. All cancelations/ reschedules, after pass is used, notified less than 48 hours are subject to 50% cancellation fee of scheduled service. Payments must be made in cash or check prior to your next appointment being booked. If you are changing your scheduled service, this needs to be communicated to your stylist also within the 48 hour period. (ex: Changing your color to haircut, changing your mind about foil service). Downgraded service is a loss of income and is lost time that could be booked for another client. This is considered a cancelled service and will be subject to cancelation fee.

In short:  Let your stylist know ahead of time of any changes that need to be made to your appointment. We're very flexible!

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NO SHOW

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Missed appointments that are subject to pay 100% of the schedule service. Clients are allowed one "pass" per year due to any unforeseen circumstance; sick, kids are sick, work crisis, etc.  After this "pass" has been used, it cannot be used again during that calendar year. All no show's, after pass is used, must pay 100% of scheduled service in cash or check prior to next appointment being booked.

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In short: Don't ghost me. How would you feel?  Set a thousand reminders on your phone and write it down where you can see it. 

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LATE 

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Please let your stylist know if you are running behind. We try to give the same courtesy! All appointments more than 15 minutes late will be rescheduled to a different date and are subject to cancellation or no show fees. 

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In short: Keep me posted and communicate! Life is going to life sometimes.

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GUESTS

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The suites are designed for you to have a 1:1 experience with your stylist and are limited with space so please come alone. One other guest will be permitted if communicated with your stylist prior to the appointment. Please leave children at home and schedule childcare accordingly, this helps maintain a calm atmosphere and allows stylists to focus on providing the best service possible in their work environment. It also allows you the chance to properly unwind and escape for a bit.

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In short: Just come alone, it's a small space. 

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PAYMENTS

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Payments must be made in full for services provided at the end of the appointment/check out time. Payments are made in cash, check or credit card. If check has bounced, you will be asked to pay the bounce fees will be asked to pay in cash or credit card moving forward.

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In short: "Don't dine and dash"

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WEATHER

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There is always flexibility with weather circumstances, as we live in New England and Mother Nature has a mind of her own! Your stylist will contact you in extreme weather cases to reschedule, especially winter season! No fees are required when it's a matter of weather and safety.

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In short: Don't risk it, be smart, hair can wait!